EZnet Network Operation Center

[090818] Gangguan Koneksi Jaringan Serat Optik Jakarta – BSD

admin — Mon, 17 Aug 2009 19:30:29 +0000

Subject : [090818] Gangguan Koneksi Jaringan Serat Optik Jakarta – BSD
Date : Selasa, 18 Agustus 2009
Time : 02.20 – 08.50 [GMT+0700]
Duration : 6 Jam 30 Menit
Penyebab : Putusnya 2 kabel FO 48 Core dan FO 36 Core underground di perumahan Jl. Deplu Bintaro
Impact : Traffic di alihkan pada link backup. Tidak terjadi penurunan kualitas link.
Status : Done

Kami atas nama managemen PT IP Teknologi Komunikasi, menyampaikan permohonan maaf yang sebesar besarnya atas ketidaknyamanan yang terjadi.

Demikian informasi ini kami sampaikan, terima kasih atas perhatian dan kerjasamanya.

Scheduled Maintenance on Router Colocation

admin — Fri, 14 Aug 2009 08:41:29 +0000

Subject : Scheduled Maintenance on Router Collocation
Date : Sunday, 16 August 2009
Time : 03.00 – 03.30 [GMT+0700]
Duration : 30 minutes
Impact : Internet connection to collocation link will be disrupted
Status : Done

Thank you for your kind understanding and we truly apologize for the inconvenience.

Update-APCN2 Submarine Cable

admin — Thu, 13 Aug 2009 05:58:14 +0000

Dear Customer,
Latest update about APCN2 Submarine Cable Failure, we re-route all links to other upstream for temporary while APCN2 Submarine Cable being repaired.
We will keep you informed.

Regards,

Helpdesk EZ.net.id
——————–
PT.IP Teknologi Komunikasi
Cyber building, 5th floor
Jl. Kuningan Barat no. 8
Mampang – Jakarta 12710
Phone : +62 21 520 9201
+62 21 520 9207
Fax : +62 21 520 9202
E-mail : helpdesk@ez.net.id

Gangguan Link Internasional

admin — Wed, 12 Aug 2009 09:24:09 +0000

Dengan Hormat,

Kami, petugas NOC EZ.net.id, mengucapkan terima kasih yang sebesar-besarnya atas kepercayaan yang diberikan kepada kami untuk melayani Anda.

Kami informasikan bahwa telah terjadi penurunan kualitas link internasional keluar asia pasifik akibat terputusnya serat optik APCN2 Submarine Cable System yang disebabkan oleh angin topan marokot yang sedang melanda taiwan dan sekitarnya.

Demikian informasi ini kami sampaikan, mohon maaf atas ketidaknyamanan yang terjadi.

Regards,

APCN2 cable cut cripples connections

admin — Wed, 12 Aug 2009 07:14:52 +0000

update A cut in the Asia-Pacific Cable Network 2 (APCN2) undersea submarine cable crippled connection speeds for users in the Asia-Pacific region on Wednesday, particularly in Singapore and the Philippines.

Users were sending updates to local forums and Twitter, complaining of slow connection speeds to sites hosted outside of the region.

According to a notice sent by Malaysian telco, TM Net, the cable fault was traced to segment 7 of the APCN2, which stretches between Shantou, China and Tanshui, Taiwan. TM Net traced the outage to Typhoon Morakot, which hit the region over the weekend.

Additionally, segment 1 of the APCN2 is also currently under repair. Repairs on segment 7 are expected to commence after work on segment 1 is completed.

TM Net said the repairs are expected to be completed by late evening Aug. 13.

Singapore operator, SingTel, confirmed the cable fault in an e-mail to ZDNet Asia, saying the APCN2’s consortium members have started restoration works and are diverting Internet traffic to other cable systems. It said the situation is expected to return to “acceptable levels” within the next 24 hours.

A status update posted on InternetTrafficReport.com showed SingTel’s Singapore gateway registered a score of only 34 points, compared to the global average “health” of network connections, which was 86 points as at 3pm Singapore time on Wednesday.

The site first started registering slower response times and packet loss in Singapore at 8pm Tuesday evening.

Cable & Wireless sent ZDNet Asia a status update at 6pm, Singapore time, noting multiple cable breaks have been also detected along the EAC (East Asia Crossing) and SMW 3 (South-East-Asia, Middle-East, Western-Europe) subsea cable networks, in addition to the APCN2.

These breaks have been concentrated specifically near Taiwan, with network traffic “adversely affected in and out of the region as a result,” said the operator.

Back in 2006, the APCN2 was taken out by a powerful earthquake in Taiwan. Internet access was reportedly badly disrupted and halted in some parts of Asia after the quake.